Contact Information
Email Address
For any support issue please send us email at support@themeix.com or if you have any general query feel free email at themeix@gmail.com
Work Hours
Monday – Friday: 8am – 10pm
Saturday – Sunday: 2pm – 10pm
We are open all 7 days in a week.
Saturday – Sunday: 2pm – 10pm
We are open all 7 days in a week.
How may we help you?
If you have already purchased any theme by themeix and you require support, please submit a ticket at our Support Portal.
For all other inquires, feel free to get in touch by filling out the contact form below, or by using the contact details on the left hand side.
Frequently Asked Questions
Get the answers if you have any question in your mind
What is single license?
Single license means you can use that template in one website. It supports to use for personal and commercial project. But using the template in multiple domain under single licensee strictly prohibited
What is Extended License?
Extended License means you can use that template in unlimited websites. It supports to use for personal and commercial project. You are totally free to use that template in any project as you want.
Can I use Themeix products for my clients?
Yes, you can use themeix templates, themes to build websites for your clients. We always want to provide nice and functional design choices for your clients! Share your client work with themeix and get special offer/ discount from us.
Can you help me customize my site?
Yes, We will be glad to assist you with small minor modifications. But we cannot offer you an extensive help in terms of modifications. We have freelance department to assist you contract basic. feel free contact us for that
Can I get a refund?
If you are not satisfied, we are offering a partial or full refund according to our policy within 7 business days starting from the moment of successful payment. Before purchase please read Refund Policy or Contact Us if you need further information.
What is Multi License?
Multi license means you can use that template in 3 websites. It supports to use for personal and commercial project. But using the template in above 3 domains under multi licensee is strictly prohibited.
Can I still use the templates after lincese expires?
Yes, you can use templates according to terms, but you won't have access to updates and download section. But you can renew membership with special discount.
What payment methods do you accept?
We accept PayPal payments, credit cards (major credit cards like Visa, MasterCard, Maestro, American express etc.). The payments are managed by Stripe, one of the most powerful payment gateway systems.
Can I Remove Visible Template Branding?
Yes, You can remove the visible branding from our templates. You can completely remove all links and themeix logo using template settings and insert your content (link, logo) instead. But we encourage to keep themeix copyright code from HTML, PHP, XML, etc files.
Can I upgrade (or downgrade) my plan if needed?
It is possible to upgrade but downgrade is not possible. For example from Single or Multi to Extended. Please contact us via the contact form first to talk about details.