At themeix, we strive to make our customers satisfied with the product they’ve purchased from us. If you’re having trouble with our product or believe it is defective, and/or you’re feeling frustrated, then please submit a ticket to report your defective product and our team will assist you as soon as possible. For damaged template/plugins./extentions, we will request from you a link and/or a screenshot of the issue to be sent to our support service.
No returns / refunds will be offered for digital products except if the product you’ve purchased is:
- Completely non-functional.
- And you’ve posted a support post on forum but you didn’t get any respond in 72h (business days only).
- And/or product main description was fully misleading.
– then you do have the option to request a refund.
We also reserve the right to refuse a refund in following situations:
- You have changed your mind about an item/subscription.
- You bought an item by mistake and the product(s) was sent/already downloaded by you.
- The product(s) was bought by your employee or inmate from your PayPal account which he/she had legal access.
- You refused provide to our support staff access to your web-site to investigate our product you are having issue with.
- It has expired more than a 7 days after purchase and you even didn’t add at least one post on themeix support forum with a real issue.
- We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
- No refund will be offered for any item (even if it was bought at a regular price) while any discount offer is running on our site. Your refund request will be evaluated after the discount offer/campaign ends.
Themeix offers a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case themeix has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.
Please also note that:
- You may cancel your account at any time, however, there are no refunds for cancellation.
- If you will get a refund (from PayPal) you cannot use downloaded premium products any more.
- If the product after update is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 15 days to reflect in your account.
The above notice, also, applies to the license all of our products. Please contact us if you need further information.